Please read very carefully the conditions set out here before signing the booking form.
In these conditions the word "Organiser" means Tony Collins Travel Agency Ltd, trading as Topflight WorldWide, who arranges your transport, accommodation etc. and who offers it as a holiday. "Consumer" means you, the person who buys or agrees to buy the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the booking form or any other person to whom you transfer a holiday you have bought. The "Retailer" is the person who sells the holiday to you; s/he is not responsible for organising the flight, accommodation or other parts of the holiday.
1. THE CONTRACT
(a) No contract shall arise until you, via your travel agent or our direct reservations, ask for your booking to be confirmed. The booking is confirmed when your travel agent receives a booking reference number, via their computer system or when this number is given by our sales staff to you or your agent. If you are booking on www.Topflight WorldWide.ie you will be provided with a booking reference number on-line. The Consumer should then pay a deposit or full payment for the holiday as set out in Clause 3 hereof. The terms of and conditions of contract are contained solely in these Booking Terms and Conditions; our Confirmation Invoice; our brochure or other descriptive material, any airline or sailing ticket issued and the itinerary issued by the Organiser. A copy of these Booking Terms and Conditions will be forwarded by email to direct telesales clients at time of booking and clients are required to confirm their acceptance of these Booking Terms and Conditions by return email. Clients who book through a travel agent will be required to sign our Booking Form confirming their acceptance of this Booking Terms and Conditions.
(b) The Organiser reserves the right to terminate the contract if the behaviour or conduct of a Consumer either prior to or during a holiday is likely to endanger the safety or well being of other Consumers in his company or that of the Consumer himself and the cancellation charges as provided for in Clause 3 of this Booking Form are payable by the consumer. Further, where, as a result of the Consumer's actions or the actions of any other person who is listed on this Booking Form either or both of the following incidents occurs:
(i) there is a delay or diversion to the means of transportation the subject of this contract;
(ii) the accommodation in which the Consumer is staying is damaged; the Consumer, hereby agrees to indemnify the Organiser against any claim (including legal costs) made against the Organiser in relation to the occurrence of such incidents;
(iii) Minimum Age: Any passengers who are under 18 years at date of departure (a minor) must be accompanied by an adult (over 18 years of age on date of departure) and will not be permitted to travel in circumstances where the minor is not accompanied by an adult (over 18 years of age on date of departure) and in such circumstances 100% cancellation charges will apply
2. PERSONS WITH SPECIAL NEEDS
It shall be the Consumers responsibility to disclose to the Organiser any physical or mental condition of a member of his party which may be relevant. Consumers are required to complete and return the Organiser's Special Needs Form detailing any special requirements which they may have as a consequence of any physical or mental condition. The Organiser cannot accept liability for the unsuitability of any holiday where the Consumer fails to complete and return the form. The Organiser reserves the right to decline to provide a holiday for a person with special needs where in the Organiser's opinion that holiday would be inconsistent with the requirements of a person with special needs.
The holiday must be paid for in full 10 weeks before the scheduled date of departure. If it is not paid by that date, the Organiser shall have the option to cancel the holiday. If the Organiser exercises that option or if the Consumer cancels the holiday (which cancellation must be notified in writing to the Organiser) the following cancellation charges are payable by the consumer:
o More than 10 weeks before departure date any deposit shall be forfeited.
o Within 69-57 days prior to departure date 30% of the cost of the holiday is forfeited.
o Within 56-36 days prior to departure date 50% of the cost of the holiday is forfeited.
o Within 35-22 days prior to departure date 70% of the cost of the holiday is forfeited.
o Within 21-14 days prior to departure date 85% of the cost of the holiday is forfeited.
o Within 13 days of departure date 100% of the cost of the holiday is forfeited.
o If your travel period falls between the peak period of 20 Dec - 10 Jan, full payment is required by 11 October and is non refundable.
o All cancellation charges apply to each person covered by a booking. Any insurance premium payable is not refundable.
o Because of the ever changing nature of airfare structures and the increasing availability of instant purchase air fares most of the flights which we sell must be paid for in full at the time of booking together with our normal deposit. Such airfares are non refundable and accordingly cancellation of holidays involving instant purchase/ ticketed flights will incur full loss of airfare together with our standard cancellation charges as detailed in Clause 3 of our booking conditions.
(a) Where the Consumer is prevented from proceeding with the holiday, he may transfer his booking, having first given the Organiser or Retailer six weeks notice in writing of his intention to do so before the departure date. The transferee of the Consumer must sign a booking form and comply with any other requirements of the Organiser applicable to the holiday.
(b) A Consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the Organiser or Retailer for payment of any balance due in respect of the package and for the relevant substitution fee per person substituted (or such other greater sum as may be authorised).
(c) Insurance is not transferable.
5. ALTERATION BY THE CONSUMER
If, after acceptance by the Organiser, a Consumer wishes to alter a holiday, the Organiser may do so at its discretion, if practicable, to facilitate that change. A request for alteration must be in writing and must be accompanied by the relevant administration fee per person, which payment is not refundable. If the alteration is impractical the original holiday arrangement shall continue to apply. If only some of the consumers booked request a change, which is found to be practicable, a price adjustment for all consumers on the same booking may be payable and must be discharged on the date shown on the Organiser's written confirmation of such change. If default is made by the Consumer in complying with foregoing requirements, the Organiser shall have the right to cancel the holiday in accordance with clause 3 and the cancellation charges as provided for in clause 3 are payable by the Consumer.
6. SPECIAL REQUESTS
Special requests (e.g. ground floor, accommodation, sea view, etc.) shall be communicated by the consumer in writing to the Organiser or Retailer at the time of making the booking. The Organiser shall use reasonable endeavours to fulfil such requests. The granting of such requests is the sole responsibility of the property management. No liability shall attach to the Organiser for failure to comply with a special request and such requests do not form part of the contract.
7. ALTERATION/CANCELLATION BY THE ORGANISER
Without prejudice to the consumers statutory rights:
(a) The Organiser reserves the right to alter, change, curtail or cancel a holiday.
(b) If as a consequence of "force majeure" (as hereinafter defined in subparagraph (f) of this clause), the Organiser is obliged to curtail, alter, extend or cancel a holiday, the consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the holiday.
(c) The Organiser requires a specific minimum number of bookings to operate a specific programme of holidays. The Organiser's obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that number of bookings. In the event that the Organiser does not receive the minimum number of bookings or having received such a minimum number, has that number reduced by reason of cancellation or transfers by Consumers or otherwise, the Organiser shall be entitled to cancel or curtail the relevant programme up to 4 weeks prior to the departure date and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Organiser shall notify the Consumer in writing within 7 days of any cancellation or curtailment necessitated by the foregoing circumstances.
(d) If prior to the time of departure there is a cancellation, or a major change, such as a change of resort area, or a change of accommodation to a lower rating, or an alteration of the departure time of more than 18 hours, the organiser shall, if practicable, offer an alternative comparable holiday of at least similar standard or shall refund the consumer all monies paid. Unless within 7 days of issue of the offer of an alternative holiday it is accepted by the Consumer in writing, the Organiser shall assume that the Consumer has declined such offer and the Consumer shall only be entitled to return of the payment made.
(e) Where the Organiser makes a major change in the holiday as contemplated in subparagraph (d) of this clause, the Consumer shall be entitled to receive compensation in accordance to the scale set out in this sub-paragraph. No compensation shall be payable where the alteration is for reasons referred to in sub-paragraph (b) or (c) of this clause. Notification Period prior Compensation to Departure Date per Person:
Within 8 weeks €15 Within 6 weeks €25
Within 4 weeks €35 Within 2 weeks €45
(f) In this booking form, the term "force majeure" means unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer or other supplier of services, the consequences of which could not have been avoided even if all due care had been exercised or an event which the Organiser, the Retailer or the supplier of services, even with all due care, could not foresee or forestall. It includes Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, terrorism, civil commotion exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against the Organiser or any other reason beyond the control of the Organiser.
The Consumer's attention is drawn to the exclusion clauses and excesses in the insurance policy arranged by the organiser. It is a condition of all contracts for package holidays that the Consumer is covered by either the insurance organised by Topflight WorldWide or an alternative policy equal or better in each section than the Topflight WorldWide cover. It is completely at your discretion whether you choose the organiser's insurance or that offered by your travel agent, or you make your own arrangements. However, you are required to complete the Insurance Waiver contained in our Booking Form. It is the responsibility of the Consumer to check that the insurance scheme provides the Consumer with his desired level of cover. In so arranging insurance cover of the Consumer the Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer of any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. The Consumer shall be responsible for making any special or increased insurance arrangements which he deems necessary.
Medical costs abroad
It is essential that you have adequate medical insurance and that you carry a copy of your insurance policy with you. If you have a medical bill whilst on holiday it is common practice to pay the entire bill in resort.
9. PRICE VARIATION
All prices quoted which are given in Euros are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the holiday may increase or decrease accordingly. Any such increase/decrease shall be paid by or refunded to the Consumer, however no variations will be applied where their combined effects would result in an increase/decrease of less than 2% of the cost of the holiday. During the period of twenty days prior to the departure date, the price stated in the brochure shall not be increased or decreased by the Organiser.
*** All holidays are subject to possible fuel surcharges as imposed by airlines. Flight taxes, which include fuel surcharges will be re-calculated when balance of payment is due and invoices will be updated accordingly. In order to avoid fuel surcharges, flight tickets need to be issued at time of booking and full payment to cover flight cost must be paid in addition to normal holiday deposit. ***
(a) The Consumer shall check the travel documentation immediately it is furnished to him. If the Consumer considers any document is incorrect or has any query in relation to the contents he shall forthwith notify the Organiser of his concern and the Organiser shall respond as soon as possible.
(b) The Consumer is solely responsible for ensuring that he presents himself at the port of departure in sufficient time prior to the designated departure time to complete embarkation requirements. If the Consumer arrives after the check-in time stipulated in the travel documentation provided to the Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the holidays cancelled by the Consumer.
(c) The Consumer is restricted by regulation of carriers and executive authority with regard to weight, type and contents of baggage which he may take on board the craft and/or vehicles which will be used in connection with the holiday.
(d) The Consumer hereby agrees that he shall abide by all instructions or directions given by a member of the Organisers staff or any crew member of a carriers craft or vehicle used in connection with the holiday and hereby agrees to indemnity to Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Consumers failure to act in accordance with any such direction or instruction.
(e) It is also the sole responsibility of the Consumer to ensure that he is in possession of all travel documentation i.e. passports, visas (where relevant) and that same are in order. The Consumer hereby agrees to indemnify the Organiser for any costs incurred by the Organiser as a consequence of the Consumer being denied transportation either as a consequence of the Consumer failing to have their travel documentation or same not being in order.
(f) Pursuant to Regulation EC261/04 airline passengers are granted new rights including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights will be publicised at EU airports and will also be available from affected airlines. HOWEVER, YOU SHOULD NOTE THAT REIMBURSEMENT OF THE COST OF A FLIGHT THAT FORMS PART OF YOUR HOLIDAY IS THE RESPONSIBILITY OF YOUR HOLIDAY AIRLINE AND WILL NOT AUTOMATICALLY ENTITLE YOU TO REIMBURSEMENT OF THE COST OF YOUR HOLIDAY FROM US.
The organiser shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Retailer acting on the Organiser's behalf nor to that of another supplier of services because:
(i) the failures which occur in the performance of the contract are attributable to the Consumer;
(ii) such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseen or unavoidable; or
(iii) such failures are due to (a) unusual and unforeseeable circumstances beyond the control of the Organiser, the Retailer acting on his behalf or other supplier of services, the consequences of which could not have been avoided even if all due care had been exercised; or (b) an event which the Organiser, the Retailer acting on his behalf or the supplier of the services, even with all due care, could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of the Organiser the amount of compensation which will be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the inclusive price of the holiday to the adult concerned and in the case of a minor an amount equal to the inclusive price of the holiday to the minor concerned. The Organiser's liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of, even if that convention has not been ratified or applied in the Republic of Ireland. In respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1995 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961, in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that the Organiser is to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to the Consumer's holiday.
Sea Travel Conditions of Carriage & International Conventions: Land, sea and air carriers will have their own conditions of carriage with which you must comply. In the case of sea travel the provisions of the Athens Convention 1974 relating to the carriage of passengers and their luggage by sea may apply. This Convention and the sea carrier's conditions of carriage may continue to apply to you and your party throughout your stay on board the ship and during boarding and disembarkation. This Convention presumes that your baggage has been delivered undamaged unless you give full written details to the carrier (i) in the case of apparent damage before you disembark from the ship or the baggage is redelivered to you; or (ii) in the case of damage which is not apparent or of loss, within 15 days of disembarkation or from the time when the baggage should have been redelivered to you. The Athens Convention and the carriers' conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and make special provisions for valuables.
Air carrier liability for passengers and their baggage:
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury:
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (Special Drawing Rights, approximately €120,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to the compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately €19,300).
Passenger delays: In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately €5,000).
Baggage delays: In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately €1,200).
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately €1,200). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of checked baggage, the carrier is liable only if at fault.
Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Liability of contracting and actual carrier: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002 and national legislation of the Member States).
A copy of any conditions of carriage applicable to the holiday and the Conventions referred to above can be supplied on request. In the event of any liability on the part of the Organiser for injury, illness or death, no payment will be made unless the following conditions are complied with: (i) the Consumer must advise the Organiser in relation to the injury or illness while the Consumer is at the resort and must also write to the Organiser within three months of the completion of the holiday;
(ii) the Consumer must transfer any rights that the Consumer has, in respect of such injury, illness or death against any person to the Organiser;
(iii) the Consumer must co-operate fully with the Organiser to enable the Organiser or its insurers to enforce such rights.
(a) If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser's representative at the location where the consumer is when the complaint arises and shall if the Organiser requires, complete a form setting out in detail the Consumer complaint. If the Consumer fails to comply with such requirement, the Organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out any subsequent investigation of a complaint which is found to be unjustified. Complaints not registered in resort could seriously compromise the outcome/resolution upon your return.
(b) The Consumer shall be obliged to notify the Organiser in writing of any complaint within 28 days after his return to the port of departure or termination of the holiday whichever is the earlier.
Any dispute or difference of any kind whatsoever which arises or occurs between any of the parties hereto in relation to any thing or matter arising under out of or in connection with this contract shall be referred to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators-Irish Branch in accordance with the Arbitration Acts 1954 and 1980, the determination of the Arbitrator as to factual matters in dispute and any such matters. Neither party has a right of Appeal except to the High Court on a point of law. Full details are available on request. Claims for less than the jurisdiction of the district court small claims procedure, per booking form, may be pursued through the district court small claims procedure. All claims in excess of the jurisdiction of the district court small claims procedure shall be referred to arbitration.
14. GOVERNING LAW
The contract arising from any confirmed holiday booking is to be interpreted under and is subject to, the laws of the Republic of Ireland.
15. IDENTITY OF CARRIERS
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight and if there are any changes to the operating air carrier(s) we are obliged to inform you of any such change(s) as soon as possible. If we don't know the identity of the operating carrier(s) at time of booking, we must inform you of same as soon as such identity is established. In all cases, we are obliged to inform you of the identity of the operating air carrier at check-in or on boarding, where no check-in is required for a connecting flight.
In accordance with EU Directive - (EC) No.2111/2005, Article 9, we are required to bring to your attention the existence of a 'Community Blacklist' which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell en.htm
(i) Building Work
Whenever the Organiser learns of a development work likely to affect enjoyment of the holiday, the Organiser will endeavour to contact the consumer if there is time before departure. If such work, in the Organisers' opinion will seriously impair the enjoyment of the consumer's holiday, the Organiser will offer an alternative holiday or a full refund of all monies paid.
Many of the destinations which we feature are popular locations for conventions of all varieties including business, special interest, social and sporting events. If you do not wish to holiday in a destination where conventions are held you should request us to make enquiries in relation to your preferred destination before proceeding with the booking.
17. DATA PROTECTION
18. CUSTOMER PROTECTION
The Organiser of your holiday is Tony Collins Travel Agency Limited t/a Topflight WorldWide [Government Licence Number 074]
Excursions include, but are not restricted to, any sightseeing trips, gigs, events or other tours attended in resort for which additional payment is required. Where an excursion(s) is booked and/or paid for in resort the excursion(s) do not form part of your contract with us and are not subject to the Package Holidays and Travel Trade Act 1995. We do not have any responsibility whatsoever for anything which may go wrong on the excursion booked at resort. We, our servants, employees or agents are acting, depending on the actual excursion booked at resort, either as agents for the relevant excursion supplier or as agent for you. In any event the contract for any excursion booked at resort is between you and the excursion provider. It is your responsibility to note carefully any conditions of contract contained in any excursion, literature, ticket or receipt you are given. For excursions booked in resort you may be subject to the laws of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country also.
20. BOOKING TERMS & CONDITIONS - FLIGHTS
The following Terms & Conditions apply when you book Flight Only with us.
Any booking made or order placed by you, whether through the Topflight WorldWide website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Topflight WorldWide are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline. Please note that for each ticket there are additional terms which are specific to that fare. Most instant purchase tickets are non-refundable when cancelled. You are responsible for complying with any airlines terms in relation to check in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met, the airline may void the ticket.
Be aware that certain airlines do not maintain 'real time' seat availability in the airline reservations system to which we connect. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Topflight WorldWide will advise you if this is the case and will endeavour to reinstate your booking.
If it is not possible to get your flight tickets to you, (eg because your travel date is imminent) we may insist that you have an 'e-ticket' or a TOD (ticket on departure) generated. A TOD is when you have to pick up your ticket at your point of departure. We will ensure you know exactly where to pick up your tickets.
Where an airline provides e-ticketing on a specific route this will be the only ticketing option made available. Electronic tickets are stored in the airline's computer rather than printed on paper. The service is similar to the traditional paper ticket process but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.
When you arrive at the airline check in desk you will be required to present an official form of identification (i.e. passport) to receive your boarding pass. Please note that you must print out your confirmation page or confirmation airline. Because your e-ticket is held in the airlines computer, you cannot forget or lose it. More importantly, your e-ticket cannot be stolen, saving you the cost of a replacement ticket. You do not have to wait for your e-ticket to be delivered to you.
4. Flight Reconfirmation
All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Topflight WorldWide accepts no responsibility for bookings cancelled due to no-compliance with rules set by that particular airline. Topflight WorldWide also take no responsibility for any flight rescheduling en route.
5. Passports/Visas/Health requirements
Topflight WorldWide is very happy to inform you of current travel documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Topflight WorldWide does not accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above. All passengers including children under 16 require individual passports.
The Organiser strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
7. Airline regulations/conditions of carriage
Please note that in all transactions, Topflight WorldWide acts as agents of the airlines you have chosen to book on. Conditions of carriage are available on request.
8. Cancellation/ Amendments
If you need to change or cancel your travel plans, it is your responsibility to notify Topflight WorldWide in writing of such request. Most tickets are non-refundable, but some can be amended for a change fee, plus any applicable penalties. Most scheduled airlines do not allow name changes. Topflight WorldWide can apply the relevant administration fee per booking for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. In addition to the Topflight WorldWide charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares.
If you want to cancel your journey it is important that you notify us in writing with the utmost urgency. This enables us to cancel your reservation with the airline. Please note most instant purchase tickets are non-refundable when cancelled. If you already have your ticket, please submit it to us at:
On receipt of the ticket, we will send you an acknowledgement that we have received it. Those tickets which are refundable or cancelled by us will be processed and refunded back to your credit card in approximately 16 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for cancellation and/or refund to be authorised. In this event, your refund request may take longer, but we will advise you in our acknowledgment of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets which are returned more than one year from date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.
10. Lost Tickets
If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you sufficient insurance cover. Tickets will be despatched to you in accordance with you instructions and we accept no liability fro their delivery. Lost tickets which cannot be reissued are refunded at the sole discretion of the airline; these refunds can take up to one year to be authorised.
As Topflight WorldWide acts as agent, this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent; it has misrepresented important information or has been in breach of any other relevant law.
12. Unreasonable Behaviour
If, in the reasonable opinion of a person acting in authority, you are deemed not fit to travel, he or she may refuse to let you on board the aircraft. Normally this happens if such a person thinks you are likely to disturb or harm other passengers. In this case your contract with Topflight WorldWide will end immediately and we will no longer be responsible for you.